Privacy Policy — Kriya Online

Role & Commitment

Welcome to Kriya Online. Our Privacy Policy is an honest agreement between us — it gives you a clear picture of how your information is handled while you enjoy betting on our platform, where it goes, and how it is kept.

We understand that people have many questions before sharing information on an online betting platform. That is why Kriya Online always strives to explain things in plain language, so you can use our services with complete peace of mind.

What information is collected?

Kriya Online collects certain information from you at various stages, including:

• Registration Details: Full name, email address, date of birth, phone number, and residential address.
• Identity Verification Documents (KYC): A copy of your national ID, passport, or driving licence.
• Financial Information: Payment method details, such as mobile banking numbers (bKash, Nagad) or bank account information.
• Usage Information: Your betting history, login times, device information, IP address, and browser type.
• Contact Information: Details of any conversations if you contact our support team.

We only collect information that is genuinely needed to deliver the best service to you, meet legal obligations, and keep the platform secure.

How is your information used?

Kriya Online uses your information for the following purposes:

• To create and manage your account.
• To process deposits and withdrawals.
• To verify age and ensure responsible gaming.
• To prevent fraud and unlawful activities.
• To customize your experience based on your preferences.
• Where applicable, to inform you about promotional offers and bonuses (you can turn this off at any time).
• To meet regulatory and legal requirements.

Sharing Information with Third Parties

Kriya Online never sells your personal information. However, limited data may be shared in certain specific circumstances:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, or your bank to complete transactions.
• Identity Verification Services: To complete KYC verification with licensed third-party verification providers.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
• Technology Partners: Service providers that support platform operations, all operating under strict confidentiality agreements.

In each of these cases, we ensure that third parties comply with our privacy standards and that data use remains strictly limited to the specified purpose.

Cookies & Tracking

Kriya Online uses cookies on its website to enhance your browsing experience. Types of cookies:

• Essential cookies: Required for login sessions and security — the site cannot function without these.
• Performance Cookies: To monitor site speed and performance.
• Preference Cookies: To remember your language and interface preferences.

You can manage cookies at any time through your browser settings, though some features may become limited as a result.

Data Retention Period

All necessary data is retained while your account is active. Once the account is closed:

• Financial transaction records are retained for up to 5 years as required by regulators.
• KYC documents are deleted after a specified period in accordance with legal requirements.
• Betting history is deleted within 12 months of account closure.

Your Rights

Every Kriya Online user has full control over their own data. At any time, you can:

• You can find out what information we hold about you.
• You can correct any inaccurate information.
• You can request to restrict the processing of certain data.
• Where applicable, you can request the deletion of your data.
• You can opt out of promotional communications.

To exercise any of these rights, please contact us through our support channels.

Minor Protection

Kriya Online strictly prohibits registration and betting by anyone under 18. We verify age during KYC and do not knowingly collect or use data from minors. Any suspected case is acted upon immediately.

Security Measures

We follow industry-standard security practices to protect your data. Kriya Online keeps your data at the highest level of protection through 256-bit SSL encryption, two-factor authentication, regular security audits, and a strict limited-access policy for staff. While no system can be guaranteed 100% secure, we continuously upgrade our infrastructure.

Policy Changes

Kriya Online may update this Privacy Policy when necessary. We will notify you of any significant changes via email or platform notification beforehand. Continued use of the platform after a policy update will be considered acceptance of the revised terms.

Contact

For any privacy-related questions or requests, please reach out to our Data Protection team. We typically respond within 72 hours.